1. How can I place an order from your company?

2. What information do you need to order?

3. How fast do we ship customers' order?

4 . When will I get my order?

5 . Do you accept international orders?

6 . How can I pay for my order?

7 . Do I have to pay imported tax?

8 . If I have Customs Clearance Issues, how to do?

9 . If I have product problem, what should I do?

10. What is the warranty period of your product?

11. What is your warranty policy?

12. What is your business hour?

1) Please use our online shop system for placing orders. Anyone can register with Chinavasion and start ordering right away.
2) If you're not sure how to use the online shop, please contact with us by mail: sales@lapsun.com or lapsuntech@gmail.com;

You will see the total price including shipping costs in a summary page before you confirm your order. You can cancel or make changes at any time during the checkout steps. In fact our most items are shipped free, so it is very easy to check the all cost.

1) Under normal condition, if you pay us by Paypal, then we will ship to you according to your Paypal address.
2) If you no Paypal account and you can pay us by West Union, Telegraphic Transfer, if so please registered your account on our website to leave your current receiver name, address, post/Zip code, phone number; in order to avoid any mistake, we are welcome to you send us an E-mail to confirm.

 1).We ship all received orders within 1 business day

 2).At the second day, there will be an E-mail of Dispatch Notification to send to you including tracking number.

It's up to the shipping method you choose. We can use DHL, EMS,UPS,,Fedex,TNT, and Hongkong Post Registered Airmail Service

1) If you only order 1 unit and the value is less than US$10.00, usually we ship it by Hongkong General Post to save your shipping cost
    US/UK/Canada/Some Asia Countries: 10-15 days; Other West Europe Country: 15-20 days, other countries: 20-25 days.
2) If you only order 1 unit and the value is more than US$10.00, usually we ship it by Hong Kong Post Registered Airmail and there is a tracking number you can    follow it. US/UK/Canada/Some Asia Countries: 10-15 days; Other West Europe Country: 15-20 days, other countries: 20-25 days

3) If you order large quantity, we will ship to you by DHL/EMS/TNT/UPS/Fede, so you can get the goods within 5 business days.

Yes. We have many customers ordering from all over the world including India, Italy….

1) Paypal payment: you can registered a paypal account on Paypal official website: www.paypal.com, this is instant payment and we can get your payment at once.
2) West Union:(Please click here to get information)
3) Telegraphic Transfer(Please click here to get information), you can pay into our company account

1) No, we usually write lower value with US$9--US$39 on the customs invoice declaration to avoid your imported tax.
2) If you have special instruction for import, please send us an E-mail or leave a message in the note when you pay, we will follow to your instruction strictly.
3) If you order large quantity, we still try to make a little lower value on the customs invoice declaration to save your imported tax.

From over 2 years of shipping thousands of orders, we can confirm that in over 99.9% of shipments from LAPSUN.COM there is no issue whatsoever with Customs clearance.Furthermore in the majority of the rare cases subject to a delay in Customs, the goods are released and delivered successfully.This is because the clearance via normal shipping methods (couriers or post) is handled professionally by the shipping company, and LAPSUN is an experienced provider of correct shipping documentation and compliant products and packaging.

You need to be aware that, since any order you make on LASPUN.com will pass through your country's Customs, the Customs have the right to hold and inspect your goods according to their policies.

In The Case Of A Customs Hold, we will

1) LAPSUN will contact you to discuss the issue openly.
2) You will typically be required to communicate directly with your country's Customs, or contact them via your courier company.
3) If additional documents are required, LAPSUN will do our utmost to provide the documents to you and support the goods clearance.
4) Your country's Customs can hold goods pending a decision for as long as they like.
5) The final decision about assessing, valuing, taxing, releasing/refusing, seizing the goods is entirely down to Customs. In some cases no reasons are provided, and     in many countries the importer has no right of appeal. In most countries the Customs are hard to communicate with and lack basic public information or     accessible staff contact.
6) In the vast majority of cases, the goods are released after a delay ranging from 1 day to 6 months... the reason for the delay is usually unknown, and the     length of the delay is unfortunately beyond anyone's control.
7) If the goods are refused entry, they will either be destroyed with no compensation, or turned back so the courier ships them back to LAPSUN, then we will    refund you full payment.

LAPSUN undertakes the strictest Quality Control of any China supplier you could find.
Our factories have their own quality control processes, but we don't only take their word for it! When products come into the LAPSUN warehouse we have a team who are dedicated to test and confirm the products. But sometimes things can go wrong... that's why we back all our products with a 12-month guarantee.
If, unfortunately, the product you bought from lapsun.com seems to have a problem, please find below the details of how we can help you.

1) Always contact us first. provide your order number and the product code. We can help clarify what the problem is. 
2) Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved     by restarting or resetting, installing properly, or fixing an accessory. In the case of more complicated products such as Security Camera Systems we will     recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed
3) You're covered by our 12 month guarantee. So if the product doesn't work, we'll help you send it back to us in China to get it fixed

All our products are covered by a 12 MONTH(1year) WARRANTY since you received it.

Due to our stringent sourcing and QC processes, the fault rate on products shipped out by LAPSUN  is very low. However, sometimes faults develop which couldn't be detected before, and we will help you solve these problems to a level far beyond what you will receive from any other China-based seller.

1) In general, if a product develops a fault during the 365 days since you received it, and the fault is due to a quality issue rather than your own breakage or     misuse, we will accept a return.
2) Customers need to pay the cost of returning faulty products back to the LAPSUN returns address in either Hong Kong or China as instructed by Customer     Support.
3) Returns without prior discussion and authorization will not be accepted.
4) When we receive your authorized return we will repair the product for free and send it back to you for free. Repairing may involve changing parts, for example    a faulty screen. In general you will receive back, fixed, the same product you returned to us.  If a repair is impossible we will credit you what you originally paid so you can choose to buy a new one or change to a different item.

1) Under normal condition, we reply your any E-mail within 24 Hours;
2) If you need to urgent help, please kindly make a calling with 0086-755-82809586 at CHINA Beijing time 8:00-20:00
3) Live Chat (MSN/SKYPE)- Available during office hours, check at the top right hand side of this page to see if live chat is online right now